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From customer service to the warehouse, opportunities for automation abound. Where should savvy CIOs looking to boost productivity and cut costs turn first? We've got answers.
SAPu2019s $8 billion acquisition of Qualtrics may help put customer experience on the CIOu2019s agenda.
Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.
A CRM can give your company a strategic advantage u2013 if, and only if, you tightly conceive and execute your CRM strategy. Itu2019s not easy, but hereu2019s how.
BI vendor seeks to simplify and automate data analysis as part of a growing trend toward injecting AI capabilities into BI tools.
Oracle is injecting machine learning into its offerings to improve payment processing, expense accounting, and hiring u2014 and has launched subscription management services for its customersu2019 customers.
Digital transformation is scary, but it can be a bit less risky by maintaining and leveraging your organization's existing systems and exposing them in new, more engaging experiences.
Would you trade your ERP system for QuickBooks? Intuit hopes the answer is yes.
Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.
Small to midsize businesses move towards Software-as-a-Service in a digital-first landscape.
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