Generative AI

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Cushman & Wakefield builds a foundation for enterprise-wide AI

The commercial real estate firm seeks to inject generative AI in ‘every piece of our workflow,’ says CDIO Salumeh Companieh, who is putting partnerships and a product-based IT approach to work in achieving that vision.

15 Dec 2023 6 mins

Cloud Computing Digital Transformation Generative AI

Certinia uses AI to accelerate finance functions for service companies

Generative AI functionality to help with “expertise mining” is also in the works.

13 Dec 2023 4 mins

CIO Financial Services Industry Generative AI

Upskilling ramps up as gen AI forces enterprises to transform

As companies race to add generative models into products and workflows, massive investment to upskill workforces on prompt engineering and ethical AI emerges as a top priority.

13 Dec 2023 13 mins

CIO Employee Experience Generative AI

How Axel Johnson International’s IT division handles constant acquisition

The family-owned industrial group grows by an average of up to 20 companies every year and the central IT staff have become experts in migrating them into Microsoft 365 – a cornerstone of the group.

13 Dec 2023 6 mins

Application Integration CIO Generative AI

JLR revs up AI and intelligent automation initiatives

Auto maker Jaguar Land Rover has a long-term plan to transform its product range — but it’s also transforming its internal IT.

12 Dec 2023 7 mins

Automotive Industry CIO Chief Data Officer

CIOs address the ethics of implementing AI

With ethical considerations around AI use increasingly top of mind, IT leaders are developing governance frameworks, establishing review boards, and coming to terms with the difficult discussions and decisions ahead.

11 Dec 2023 13 mins

Data Governance Generative AI IT Governance

Toyota transforms IT service desk with gen AI

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.

8 Dec 2023 6 mins

Employee Experience Generative AI ICT Partners

6 generative AI hazards IT leaders should avoid

The opportunities to use generative AI will greatly vary for each organization, but the ways it can go wrong are turning out to be fairly universal.

6 Dec 2023 14 mins

Application Performance Management CIO Generative AI

LexisNexis rises to the generative AI challenge

With generative AI, the legal information services giant faces its most formidable disruptor yet. That’s why CTO Jeff Reihl is embracing and enhancing the technology swiftly to keep in front of the competition.

1 Dec 2023 6 mins

Cloud Computing Digital Transformation Generative AI

ServiceNow adds gen AI to more workflows, including chatbot creation

Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.

16 Nov 2023 5 mins

Generative AI ITSM ServiceNow

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