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Bajaj Allianz’s KV Dipu reveals the power of customer experience

“Our customer grievance ratio dipped by 83% as we shifted to digital tools,” says K V Dipu, highlighting the impact of digital adoption.

20 Jun 2023 6 mins

Digital Transformation Insurance Industry

MoneyGram profits from mainframe move to multicloud

To stave off digital upstarts and capitalize on opportunities enabled by the cloud, the international money transfer company’s digital transformation is paying dividends and opening up new lines of revenue.

16 Jun 2023 8 mins

Digital Transformation Financial Services Industry Multicloud

Examining Mr Price Group’s search to modernize

As CIO of South African fashion-value retailer Mr Price Group, Kim Sim has to keep up with emerging tools and technologies so a decades-old business can modernize operations.

15 Jun 2023 6 mins

CIO Change Management E-commerce Services

The top 10 IT outsourcing service providers

Accenture maintained its hold at the top of the IT service provider market, as TCS inched to No. 2 and CapGemini leapfrogged to No. 6 in a year marked by a more incremental approach to modernization, according to Everest Group’s 7th annual rank

15 Jun 2023 6 mins

Managed Cloud Services Outsourcing Technology Industry

Accenture to invest $3 billion in AI

Two months after announcing massive staff cuts, consulting firm Accenture pledges to spend $3 billion on developing AI expertise and credentials, through hiring, acquisitions and more.

13 Jun 2023 3 mins

Generative AI Hiring IT Consulting Services

CDO Deepak Sharma on banking IT success

With close to three decades of experience in consumer services, telecom, and banking, the chief digital officer at Kotak Mahindra Bank reveals what it takes to become a successful business-technology leader.

13 Jun 2023 5 mins

Banking Digital Transformation

Salesforce CEO Benioff shakes up executive team with new hires

Six months after the company lost its co-CEO and announced it was laying off 10% of its global workforce, Salesforce’s top team is undergoing a major personnel change.

7 Jun 2023 3 mins

Enterprise Applications Technology Industry

The NBA’s digital transformation is a game-changer

The National Basketball Association’s move to Azure cloud is helping improve fan experience and in-game performance due to analytics- and AI-assisted tools aimed at unlocking data’s full potential.

7 Jun 2023 9 mins

Generative AI Media and Entertainment Industry Microsoft Azure

How Palladium targets tech to better serve the business

Palladium Hotel Group has prioritized strategies surrounding its digital transformation, with a focus on two primary objectives: to improve the business and better customize the customer experience.

7 Jun 2023 4 mins

CIO Digital Transformation Travel and Hospitality Industry

5 tips for startup partnership success

Corporate venture investments provide IT leaders with new engines for IT innovation, broader networks for emerging opportunities, fuel for in-house transformation, and improved career prospects — if done right.

6 Jun 2023 8 mins

Digital Transformation IT Strategy Startups

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