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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

news analysis

What is ServiceNow Impact? An app to keep digital transformations on track

ServiceNow is offering to help CIOs get more value from their investment u2014 if theyu2019ll pay just a little more.

14 Feb 2022
Digital Transformation ITSM ServiceNow
feature

5 project management resume tips

To get your foot in the door, you need to explain the impact youu2019ve had on projects u2014 and bring the numbers to prove your worth.

10 Feb 2022 9 mins
Careers Project Management Resumes
opinion

A tsunami of IT project disasters is on the horizon

No garden-variety u2018over budget and behind scheduleu2019 project failures here. Weu2019re talking spectacular failures that disrupt supply chains, delay the reporting of financials, and blow up the careers of seemingly competent executives.

4 Feb 2022 5 mins
ERP Systems Project Management Systems Integrators
feature

7 tips for containing project scope

Curtailing scope creep is always top of mind for project managers. Here's how to ensure your project meets its intended purpose, goals, and scope requirements.

31 Jan 2022 5 mins
Project Management
brandpost Sponsored byKPMG

3 areas where AIops excels — and 2 where it still falls short

The world of IT is changing at lightning speed, thanks to digital transformation, cloud adoption, issues of cybersecurity and shifts in customer expectations. As a result, many organizations have found that their third-party contracts are out of date

1 Sep 2016
CIO Foundry Events Tech Support
feature

3 areas where AIops excels — and 2 where it still falls short

AIops speeds IT discovery and troubleshooting, but it isnu2019t magic. And operations staff must still prepare the data for machine learning and manually solve some issues.

21 Jan 2022 9 mins
Artificial Intelligence IT Operations Machine Learning
feature

What is TQM? A company-wide strategy for customer satisfaction

Total quality management (TQM) helps bring your entire organization together with one main goal: continually improving processes and products to ensure customer satisfaction.

20 Jan 2022 6 mins
IT Governance Frameworks IT Leadership Project Management
feature

What is Kanban? Workflow management simplified

Kanban helps organizations focus on specific tasks until completion. This simple workflow management system is an effective method for fostering collaboration and productivity.

11 Jan 2022 7 mins
Agile Development IT Governance Frameworks Project Management
feature

8 essential skills of elite project managers

Project managers are sought after due to their well-developed technical skills, but these essential skills can make you stand out as an elite contender.

7 Jan 2022 5 mins
IT Skills Project Management
how-to

ITSM buyer’s guide: Top 12 IT service management tools

IT service management has evolved into a key function for keeping the enterprise humming. These platforms can help you track and hone service workflows.

6 Jan 2022 9 mins
Enterprise Applications IT Strategy ITSM
feature

6 AIOps hurdles to overcome

AIOps promises to help companies intelligently manage IT operations, but the road there isnu2019t always smooth.

21 Dec 2021 11 mins
Artificial Intelligence IT Operations