IT Operations | News, how-tos, features, reviews, and videos
If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience.
The coronavirus pandemic is accelerating a number of project management trends already under way u2014 and greatly altering long-held practices that no longer seem as relevant as remote work rises.
In today's challenging IT and business world, it's more important than ever to tackle new projects with people who will work skillfully and efficiently. Here's how to build your dream team.
Shifting business needs and faltering progress are just a few reasons why an IT project needs course-correction. Hereu2019s how to recognize the signs and make difficult changes for the good.
Covid-19 has brought many challenges for today's IT leaders, including continuing to drive new value without adding talent or increasing budget. Here's a new look at running lean.
Setting up and running an enterprise project management office (EPMO) takes a deliberate and strategic effort. Here are four key areas to focus on in establishing an EPMO.
Mike Wright, Global CIO, is turning knowledge into value at the global management consulting firm.
Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.
Project scope is vital for successful project execution and involves understanding all of a project's key elements. Here's what you need to know to achieve your project goals.
Seasoned remote project managers offer next-level tips and tricks from the virtual trenches for coordinating the output and productivity of remote teams.
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