IT Operations

The futility of fighting future technologies

The real face of digital disruption is the fundamental transformation of societal structures. You need to prepare for your disrupted future—and it begins with a choice.

IT service providers increase investment in onshore locations

A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.

Top EMM stories of 2016

With a growing number of mobile devices entering the workplace, IT is focused on implementing easy, scalable solutions for enterprise mobile management. Here are 10 stories that look at the growing trend of EMM.

UC Irvine creates model for digital innovation in the enterprise

New public-private partnership approaches in higher ed show how enterprise organizations can increase the speed of innovation and create a rapid cultural shift.

A thought on making service design better

A thought on making service design better

Here are some ideas regarding service design, and how it can provide more value to your organization by solving some problems 'to the left' of service transition and operations.

Has IT become too complex to manage?

IT leaders must grapple with an overwhelming diversity of challenges to manage the enterprise IT function, but has it become too complex to manage?

ITSM evolution on display at FUSION

The reports of ITSMu2019s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industryu2019s premier service management conference.

Is infrastructure relevant in a software-defined world?

In the world of software-defined everything, the role of infrastructure is shifting dramatically and forcing technical professionals to adapt.

High crimes and misdemeanors of CIOs

What are impeachable offenses for a CIO? Providing poor service to users is one.

Verizon’s miserable customer service is about to get worse

Verizon Wireless plans to shutter call centers in five U.S. states and reduce staff in 1,700 of its retail stores, a move that will surely affect the company's already poor customer service.