IT Operations

Change management: Achieve your goals with the right change model

To be successful, change management is a must. Learn more about the methods and models of change management that can significantly increase the success of your transformation projects.

6 ways to turn your IT help desk into a strategic asset

The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’

IT leaders’ top 9 takeaways from 2024

CIOs share insights on the lessons they’ve learned this year about navigating change — and helping others do the same — while getting real about AI and leading IT initiatives exclusively with business value in mind.

European authorities say AI can use personal data without consent for training

The European Data Protection Board advised national regulators to allow personal data to be used for AI training, as long as the final product doesn’t reveal personal information.

Transforming distribution: How Ingram Micro is becoming a platform business

Transforming distribution: How Ingram Micro is becoming a platform business

How does a global business that generates $48 billion annually without manufacturing or owning any products take growth to the next level? By becoming a platform business. Sanjib Sahoo, the technology distributor’s EVP of global technology and

US government AI Task Force offers recommendations — but are they really helpful to enterprises?

The voluminous report addresses key challenges, including readying a workforce with AI skills, keeping data centers sustainable, and ensuring data quality and security in areas such as financial services — but some criticize it for being vague,

10 steps to turn a failed project into an opportunity

When a project goes off the rails, it’s tempting to focus on the urgent: fix the immediate issues to get things back on track. But unless you uncover the root cause and address it, you’re simply setting the stage for future failures.

8 hard truths CIOs must learn to accept

IT will never have enough money, full control, or guarantees of success, so it’s better to work with — rather than against — those realities.

SAFe certification: Launch (or advance) your Scaled Agile Framework career

The Scaled Agile Framework (SAFe) helps large organizations leverage the benefits of agile, putting those who have SAFe certification in demand. Here's how to point your SAFe career in the right direction.

15 most underhyped technologies in IT

AI gets all the attention these days, but the tech that keeps the business humming and advances (and protects) its core mission too often goes overlooked, unused, and underfunded.