IT Strategy

CIOs need to reconceive the process design for IT support services

How to improve business usersu2019 satisfaction and productivity.

6 ways to maximize productivity through asset reuse

Finding additional uses for existing software maximizes its ROI.

How do you build trust in your organization?

In order to become an effective change agent or help with the transformation, your stakeholders need to trust you. So how do you become that trusted advisor? Here are some tips.

‘Torchbearer’ CIOs cozy up with customers amid convergence

CIOs who can transform their businesses and accelerate fiscal growth will help their companies fend off technology disruption and industry convergence.

Are your IT performance metrics measuring the right things?

CIOs need to make sure IT metrics align with business usersu2019 expectations.

Sagrada Familia CIO Fernando Villa interview – Completing construction on Gaudi’s vision

Why your IT strategy may not help translate business strategy

Strategy translation in software practice is about doing things to ensure strategic potential before investing in technical and business change implementation. Such a critical activity must get its inputs directly from your organizationu2019s overall

Toyota uses analytics to keep delinquent customers in their cars

Toyota Financial Services' Collection Treatment Optimization (CTO) program helps its collections agents optimize which borrowers to call to help reduce delinquencies and keep customers in their vehicles.

Roboadvisors stand at the vanguard of human-machine collaboration

The Vanguard Group's roboadvisor service blends algorithms and human financial advisors to help people manage their financial assets.

Triple Threat to IT Success™

3 key reasons cause IT organizations to fail. Learn about this "Triple Threat to IT Successu2122" and achieve more success.