IT Strategy

How AerCap’s CIO has been a catalyst for a robust M&A strategy

In a 25-year career as a CIO, Jörg Koletzki learned hard lessons about supporting business growth through M&A, and gained vital experience to merge two market leaders in the aircraft leasing industry.

6 ways you’re failing at change management

Technical transformations are all too often derailed by poor change management strategies. Here’s how organizations unknowingly set themselves up to not succeed.

Change management: Achieve your goals with the right change model

To be successful, change management is a must. Learn more about the methods and models of change management that can significantly increase the success of your transformation projects.

6 ways to turn your IT help desk into a strategic asset

The help desk is often seen as IT’s purgatory — for the issues it addresses and the staff working there. But strategic intelligence and opportunity lurks in this IT ‘dungeon.’

8 major IT disasters of 2024

A flexible, software-defined hybrid infrastructure is the best platform to automate at scale.

8 major IT disasters of 2024

Major CrowdStrike outage overshadowed most other IT problems, but this year also saw IT systems accusing employees of theft, and PC makers shipping devices with malware.

The 4 key aspects of a successful data strategy

If you want to exploit the potential of your data, you need to develop a data strategy. This includes not only technology: processes, organization and culture should also be examined.

IT leaders’ top 9 takeaways from 2024

CIOs share insights on the lessons they’ve learned this year about navigating change — and helping others do the same — while getting real about AI and leading IT initiatives exclusively with business value in mind.

SAP customers still slow to deploy AI broadly

Organizations are interested in leveraging AI to optimize internal processes and analyze data for insights, but security, data quality, and governance remain hurdles.

IDC chief research officer: GenAI, from experimentation to adoption

How will AI agents be priced? CIOs need to pay attention

Salesforce has priced its agent per conversation, but several other pricing models are emerging. The best choice depends on how much an organization uses agents.