Vendors and Providers

Facebook May Launch New Timeline Design

Facebook launched a new Timeline design to users in New Zealand. Here's what it looks like.

4 Facebook Privacy Settings for the New Year

Have you checked out Facebook's new privacy shortcuts or reviewed which apps have access to your profile? Here's a look at four things you can do to better secure your profile in 2013.

Top 12 Social Media Stories of 2012

Here's a look back at the most popular CIO.com stories and slideshows about Facebook, Google, LinkedIn and Twitter from 2012.

How to Give a Gift on Facebook

If you have last-minute holiday shopping to do, you might want to check out Facebook Gifts. Here's how the service works.

6 Ways Social Media Affected the Enterprise in 2012

Social media has changed more than the way companies market and promote themselves. Social networking has also changed the way companies recruit, how they communicate internally and how they handle sensitive data.

What You Need to Know About Facebook’s New Privacy Settings

Facebook is rolling out three changes to its privacy settings, activity log and photos. Here's what you need to know and how the updates to the social network affect you.

Twitter Unveils the Top Trends and Tweets of 2012

Twitter announces the biggest trends and most retweeted posts of 2012, plus it explains how you can get an instant infographic that captures your year on Twitter.

The world’s most innovative companies: Ranking the best of the best innovators

How to Sidestep Instagram’s Twitter Obstacle

Instagram cut ties with Twitter this week, which means your photos will no longer display properly. Here are two workarounds that ensure your Instagram tweets will post unaltered.

4 CRM Lessons Learned From ‘The Great Social Customer Service Race’

A research project led by a CRM analyst reveals some serious issues with customer service practices from the nation's top brands. Essentially, when customers complain via Twitter, decision makers are not doing enough to guide the social CRM syst