News

The real AI training gap? IT leaders believe in it, but many don’t provide it

IT leaders fear AI projects will fail without employee expertise. But with less than half offering formal AI training, falling short might be inevitable.

By Grant Gross

Sep 5, 2024 6 mins

Artificial Intelligence IT Training

Australia pushes for AI rules, focusing on oversight and accountability

The government has launched a month-long consultation to assess if the proposed measures should become mandatory in high-risk areas.

By Prasanth Aby Thomas

Sep 5, 2024 3 mins

Artificial Intelligence Regulation

Minor Hotels lays foundations for a purely digital future

Over a decade ago, the Bangkok-based hotel operator began a process of technological change with the aim of creating a robust ecosystem for growth and scale. And with all the technologies that has come its way since, the company continues to flourish

By Nuria Cordón

Sep 5, 2024 6 mins

Regulation Swift Travel and Hospitality Industry

Ilya Sutskever’s Safe Superintelligence Inc. lands $1B investment

OpenAI co-founder’s new company plans to use the funding to acquire computing power and to hire top talent.

By Paul Barker

Sep 4, 2024 4 mins

Artificial Intelligence Generative AI Startups

Executive coaching from seasoned CIOs makes the difference

Longtime CIOs turned executive coaches can help you maximize your strengths, uncover blind spots, and anticipate potential landmines and unintended consequences.

By Dan Roberts

Sep 4, 2024 9 mins

IT Leadership IT Training Mentoring

What IT leaders want from US AI regulation

Many AI workers call for new copyright laws to protect creators from AI and for consumers to be compensated by AI companies that use their personal data.

By Grant Gross

Sep 4, 2024 6 mins

Artificial Intelligence Regulation

Can the CIO role prevail over AI?

Lower-level IT jobs are expected to be the most impacted, or replaced altogether, by AI, but even senior level jobs aren’t immune. CIOs should be worried.

By Maria Korolov

Sep 4, 2024 11 mins

CIO Generative AI Technology Industry

Ethics for ransomware: To pay or not to pay?

Ransomware attacks present an ethical dilemma for IT leaders. Our five-step framework will help you sort through how to best respond to a demand for payment.

By Ron Babin, IDC adjunct research advisor

Sep 3, 2024 6 mins

IT Leadership Security

How leading CIOs cultivate business-centric IT

CIOs have done the work to become critical business leaders. Now they’re upleveling IT’s business intelligence with new strategies for hiring, collaboration, and training.

By Beth Stackpole

Sep 3, 2024 11 mins

Business IT Alignment IT Training Staff Management

CIOs must address IT’s perceived value problem

With 2025 budget battles upon us, IT leaders must recognize the importance of perception and fix how IT value is measured to ease their arguments for adequate advantage-producing investment.

By Thornton May

Sep 3, 2024 5 mins

Budgeting Business IT Alignment IT Leadership

SAP CTO to step down after ‘inappropriate behavior’

Juergen Mueller is leaving SAP’s executive board, saying his behavior at a company event was incompatible with company values.

By Peter Sayer

Sep 3, 2024 2 mins

ERP Systems Enterprise Applications SAP

Building a stronger supply chain through automation

Discover how automation transformed Peavey's supply chain, saving millions and boosting efficiency. Learn about BPA best practices and how to overcome challenges in your automation journey.

By Shaun Guthrie

Sep 3, 2024 8 mins

Business Process Management Digital Transformation Robotic Process Automation

Download the ‘AI-Infused Enterprise Applications’ Spotlight

In this issue, we examine how traditional ERP systems are bringing AI into their feature sets, explore the pros and cons of copilot AI tools in productivity suites, and give CIOs advice on how to integrate generative AI — the current wave &mdas

By CIO and Computerworld staff

Sep 2, 2024 1 min

Artificial Intelligence Enterprise Applications IT Strategy

Are IT certifications replacing the college degree?

With skills-first hiring on the rise and degree requirements in question, IT certs are having a moment in the hiring equation and in advancing careers. IT pros, CIOs, and analysts weigh in on the trend.

By Mary K. Pratt

Sep 2, 2024 7 mins

Careers Certifications Hiring

The phased approach to S/4HANA migration at Zeiss

German optical goods manufacturer Zeiss is pursuing a greenfield approach to its SAP S/4HANA switch, and CIO Carsten Trapp insists on standards and harmonization.

By Jens Dose

Sep 2, 2024 5 mins

CIO Cloud Management SAP

Deepfakes are a real threat to India’s FSI sector, say tech leaders

Deepfakes are blurring the line between real and imagination, but the consequences can be catastrophic for the FSI sector, a confluence of money, personal data and long-standing reputations. How do CIOs and cybersecurity experts perceive this dark si

By Qiraat Attar

Sep 2, 2024 6 mins

Artificial Intelligence Financial Services Industry

Salesforce mulls consumption pricing for AI agents

Investors expect AI agent productivity gains to reduce demand for Salesforce license seats. CEO Marc Benioff says a per-conversation pricing model is a likely solution.

By Thor Olavsrud

Aug 30, 2024 3 mins

CRM Systems Salesforce.com

So, you agree—AI has a sycophancy problem

It’s well documented that AI has a bias problem. But how do we push back when it’s saying exactly what we want it to?

By David Talby

Aug 30, 2024 6 mins

Artificial Intelligence

Agentic AI: Decisive, operational AI arrives in business

With a focus on operational decision-making, agentic AI works autonomously in the background, directly impacting business processes and freeing up employees for higher-value work.

By Grant Gross

Aug 30, 2024 7 mins

Artificial Intelligence IT Strategy Process Improvement

11 top HRIS certifications to boost your career

Certification is a great way to benchmark skills and prove value for organizations. Here are some of the best-known HRIS certifications available.

By Sharon Florentine

Aug 30, 2024 10 mins

Careers Certifications IT Skills

Mastercard takes on UPI with new biometric payment passkey in India

The new service will debut in a pilot test with some of India’s largest payment processors.

By Gyana Swain

Aug 29, 2024 6 mins

Biometrics Payment Systems

The hidden costs of your helpdesk

Most employees don’t give the IT helpdesk much thought until there’s a problem. Unfortunately, businesses may overlook the hidden costs that even minor IT issues can bring.

By Aaron Painter

Aug 29, 2024 6 mins

IT Operations Security

Can you have too many security tools?

Having dozens or hundreds of security tools isn’t just a nuisance. It can lead to IT productivity loss, alert fatigue, a lack of consistent controls, unnecessary costs, and security problems. Here’s how to address the problem.

By Karen D. Schwartz, IDC adjunct research advisor

Aug 29, 2024 7 mins

Enterprise Applications Security

Google’s Gemini gets new Gems assistants, Imagen 3

Gems, previewed at Google I/O this year, is currently available for Gemini Advanced, Business, and Enterprise users.

By Anirban Ghoshal

Aug 29, 2024 5 mins

Generative AI Google

Going public: Corporate CIOs make the shift to government IT leadership

CIOs who built their careers in the private sector find new opportunities — and new challenges — in leading government IT.

By Mary K. Pratt

Aug 29, 2024 10 mins

CIO Government IT IT Leadership

Legendary CIO Anil Cheriyan on delivering innovation that matters

Knowing when to invest in emerging technologies and how to establish an innovative culture that also delivers on IT fundamentals are key areas of focus for those looking to build a decades-long career in IT leadership.

By Dan Roberts

Aug 29, 2024 9 mins

Digital Transformation IT Strategy Innovation

What tech Infrastructure NSW’s ICT director aligns with business objectives

If business and tech don’t speak the same language, progress stalls. And when it comes to data and content management at the Australian government agency, it’s up to Sean Carritt to make sure nothing gets lost in translation.

By Joanne Carew

Aug 29, 2024 5 mins

CIO Compliance Content Management Systems

At Klarna, AI is helping reduce payroll in a big way

Analyst pans the move, saying, “there is a lot of backlash against companies making cuts like this.”

By Paul Barker

Aug 28, 2024 4 mins

Artificial Intelligence Human Resources

IBM Z mainframes get AI boost with new Telum II processor, Spyre accelerator

At the Hot Chips 2024 conference, IBM announced its Telum II processor and previewed its Spyre accelerator for AI and other high-performance Big Iron workloads.

By michael_cooney

Aug 28, 2024 1 min

Mainframes

How not to hire a North Korean IT spy

CISOs are urged to carry out tighter vetting of new hires to ward off potential ‘moles’ — who are increasingly finding their way onto company payrolls and into their IT systems.

By John Leyden

Aug 28, 2024 1 min

Hiring

The three-pronged transformation strategy driving innovation at PPG

CIO Bhaskar Ramachandran speaks with Martha Heller, CEO of Heller Search, on how IT is reducing technical debt and sparking growth at the $18 billion paint, coatings, and specialty materials supplier.

By Martha Heller

Aug 28, 2024 7 mins

CIO Cloud Management Retail Industry

CIOs listen up: either plan to manage fast-changing certificates, or fade away

Certificate authority failures, container sprawl, post-quantum cryptography: a rising tide of issues means CIOs need a strategy to manage certificates and machine identities.

By Mary Branscombe

Aug 28, 2024 15 mins

CIO Cloud Management Email Security

Cognizant sues Infosys for misusing shared information

Lawsuit highlights the dicey nature of sharing sensitive information with competitors. Infosys is accused of using protected information to create a competitive product.

By Evan Schuman

Aug 27, 2024 5 mins

Infosys Intellectual Property Legal

Strategize, modernize, and lead: Transform your business with application portfolio modernization

In an era where technology evolves at breakneck speed, a business's capacity to compete and survive in the digital economy relies on its IT competencies. Here’s a CIO guide to making application portfolio modernization and rationalization

By Serge Findling, adjunct research advisor

Aug 27, 2024 8 mins

Enterprise Applications SaaS

NVIDIA launches ‘easy button’ for creating gen AI workflows

NVIDIA NIM Agent Blueprints provides enterprises pretrained, customizable AI workflows for common use cases, which the company intends to expand monthly.

By Thor Olavsrud

Aug 27, 2024 5 mins

Generative AI Technology Industry

6 insights every CIO should take away from the CrowdStrike debacle

Blamestorming for fun and profit: The debris has mostly cleared from the CrowdStrike outage. But we still haven’t recognized some of the IT impacts that matter most.

By Bob Lewis

Aug 27, 2024 6 mins

IT Leadership

Rising cloud costs leave CIOs seeking ways to cope

Several factors, including price increases, a rush to adopt AI, inflation, and ongoing digital modernization efforts, are driving IT leaders to revisit cloud costs.

By Grant Gross

Aug 27, 2024 5 mins

Budgeting Cloud Computing IT Strategy

The role of AI in operational efficiency: Beyond the silver bullet

AI has transformational power, but for most enterprises, focusing on operational efficiency rather than miracles, is far more valuable.

By Jackson Shaw

Aug 26, 2024 6 mins

Artificial Intelligence Business Operations

The hidden cost of insecure code: More than just data breaches

Let us learn about the hidden cost associated with the insecure code and how enterprises can close this gap by building a secure system.

By Yash Mehta

Aug 26, 2024 7 mins

Data and Information Security Security

Building a digital future for settlement services

Discover how the CIO of the Immigrant Services Society of British Columbia transformed newcomer services through technology innovation. From strategic planning to stakeholder alignment to vendor partnerships, how do you ensure success in an environm

By Parm Sandhu

Aug 26, 2024 8 mins

Digital Transformation Enterprise Applications

Top technologies that will disrupt business in 2025

IT leaders identify the technologies that are changing the way they work now — and what’s next. In some cases, those with the most disruptive potential are already part of your stack.

By Paul Heltzel

Aug 26, 2024 10 mins

Desktop Virtualization Digital Transformation Private 5G

Chinese firms bypass US export restrictions on AI chips using AWS cloud

Chinese firms are using a loophole in the US restrictions to access the banned AI chips and AI models through cloud services as this does not violate US regulations.

By Gyana Swain

Aug 23, 2024 4 mins

Artificial Intelligence Technology Industry

Bayer Crop Science blends gen AI and data science for innovative edge

Bayer’s agricultural division is developing a new AWS-based data science platform infused with generative AI capabilities that will help spur ‘novel’ agricultural solutions.

By Paula Rooney

Aug 23, 2024 8 mins

Agriculture Industry Data Science Generative AI

Salesforce unveils autonomous agents for sales teams

Two new AI agents, Einstein Sales Development Rep (SDR) Agent and Einstein Sales Coach Agent, push beyond the copilot to augment sales operations, autonomously executing key tasks.

By Thor Olavsrud

Aug 22, 2024 4 mins

CRM Systems Salesforce.com Technology Industry

Security team management: Top 4 findings from discussions with CISOs

What does a "security team" look like, exactly? We talked to CISOs to find out. Our discovery process yielded some interesting findings about the number of teams at each organization, their focus, how new teams are created, and reporting st

By Christopher Tozzi, IDC adjunct research advisor

Aug 22, 2024 7 mins

IT Leadership Security

Moderate IT budget increases have CIOs shaping 2025 strategies to suit

IT leaders look to invest in AI, cut cloud spending, automate manual processes in differing measures, depending on budget outlooks as economic uncertainties loom.

By Grant Gross

Aug 22, 2024 8 mins

Budgeting IT Strategy

Federal judge strikes down FTC’s ban on non-compete agreements

The judge ruled that the FTC lacked the authority to make such a ban. That authority must come from Congress, she ruled.

By Evan Schuman

Aug 21, 2024 4 mins

Employee Protection Hiring Legal

AI agents will transform business processes — and magnify risks

Chatbots sit and wait to be asked questions. Agents, however, are proactive, can act autonomously, and adapt to their environments. And when multiple agents develop into agentic frameworks, the potential power increases exponentially. But with streng

By Maria Korolov

Aug 21, 2024 19 mins

CIO Chief Data Officer Generative AI

Torrent Group digitizes internal operations to better face the future

Miguel Llorca Gómez, CIO at olive oil, spirit, and wine closure manufacturer Grupo Torrent, outlines the company's digital transformation roadmap to stimulate growth and business value.

By Irene Iglesias Álvarez

Aug 21, 2024 5 mins

CIO Digital Transformation Emerging Technology

The end of digital transformation and the rise of business model innovation

Generative AI exposed the incomplete nature of digital transformation investments, emphasizing the pressing need to transform for an entirely new future of business.

By Brian Solis

Aug 20, 2024 15 mins

Business Digital Transformation Generative AI